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Cloud telephony and omnichannel contact-center software for businesses in emerging markets, with a reported $10M ARR.
roughly 350 company customers · 50-person team
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Renaud de Gonfreville described Ziwo as a cloud contact-center and omnichannel communications platform built for emerging markets, initially focused on the Middle East, African countries, India, and Pakistan. Unlike a US software company that can build on Twilio, Ziwo had to establish cloud telephony country by country, including hardware and local data centers, before layering contact-center software on top. The team launched the product on January 1, 2017, after starting as a custom software development business. That agency generated around $1M–$1.5M in 2016, then was phased out over roughly six months as the founders moved customers to the SaaS product. By the interview, the company served about 350 business customers and reported $10M in ARR, with about 50 employees and roughly half in engineering. It had raised $2.2M in October 2019 and later completed a $1.2M SAFE, which the founder described as about $3.3M total external capital. The host recapped the total as $3.3M; the video title says $3.2M.
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Join the Unicorn Club — $5/moCancel anytime, in one clickData credibility: Founder interview with host-reported recap. Renaud de Gonfreville stated about $10M ARR, roughly 350 company customers, and approximately $4.5M ARR a year earlier; these figures were not independently verified or shown on a dashboard. The founder described $2.2M raised in 2019 plus a $1.2M SAFE and about $3.3M total, while the video title says $3.2M. The host summarized the current run rate as about $10M. Customer count and average monthly spend are not directly comparable because customers have different numbers of agents and usage.
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