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Repair shop software turns device intake and job tracking into recurring SaaS revenue.
software 75–80% of business · $5K MRR in 2016
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Usman Butt built RepairDesk after working in web design and sales and seeing a need for software in mobile repair shops. Earlier, he sold repair shop customers plugins with one-time fees; RepairDesk became a subscription product for a global niche. The company launched a beta in early 2015. Initial users were reluctant to pay, so the team shifted from building indefinitely to testing willingness to pay. It set a $40 monthly price, and the first paid cohorts included six customers in the first month, seven in the next, and six in the following month. Butt says the business reached about $5,000 MRR in 2016 and about 100 customers within 12 to 18 months. The interview reports $3 million in annual cash revenue at the time, with software contributing 75–80% and other services, including payment processing, making up the rest. He says RepairDesk is profitable and serves repair shops worldwide, especially in the United States.
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Join the Unicorn Club — $5/moCancel anytime, in one clickData credibility: Usman Butt reports the revenue, customer counts, pricing history, and profitability in a founder interview. The $3 million annual cash revenue figure and 75–80% software share were not independently verified; early customer milestones are his recollection.
9 more sections — how the first customers came, how the first dollar landed, what turned the flywheel, and how they got through the silent stretch. Members read all of it.